Does your company run a number of traditional marketing activities, as well as social media marketing?
As many of you will know, I love Pinterest! It's the perfect tool to use to organise your ideas, whether its delicious recipes you'd like to try at a later point, or to create private boards where you can pin gift ideas throughout the year. Well now, Pinterest have added an even more exciting feature, … Continue reading NEW: Pinterest Has Added Place Pins!
Customer service is the act of providing service before, during and after a purchase, to enhance a customers level of satisfaction. Although social media is used by customers as portal to voice their opinions, it is also a platform which companies can use to give customers good service. It should not be used as a way … Continue reading Why Good Customer Service is CRITICAL in a Digital Age
It's sad to read so many articles about people being bullied on social networks. With the openness of sites such as Facebook and Twitter, it seems that they are prone places for people to throw about their insults... Fearne Cotton was recently publicly bullied via the site, for her choice of Baby name. Adele has … Continue reading Is Social Media just a Haven for Bullies?
When first using Facebook for business, one of the first things I did, was check Facebook's Page Guidelines, especially around promotions and adding images. As I was running Facebook for a brand, I didn't want to jeopardise their online reputation. Recently though, it seems that more and more brands don't know these rules exist, or … Continue reading Facebook Guidelines – Does anyone listen?